Terms & Conditions

Our Guarantee

Shopping online at the ICGMedia store is safe. Your credit card is debited by our banking partner, Payment Express, and we never keep your credit card number on our web server—in fact, we don’t even see it. All financial transactions are encrypted for security. We will not pass on your details to third parties without your permission.


All subscriptions commence with the next published issue. To start with the current issue the payer must contact [email protected] before placing the order to ensure the current issue is available. Any errors made when entering the contact information and order details are the payers responsibility. ICGMedia is not liable for any consequences of such errors or incorrect information, including but not limited to failure to send any print magazines subscribed for to the correct address. If you change address please notify us on at [email protected]

All digital content is for private, non-commercial use only. You must not rent, lease, lend, sell, transfer or redistribute that content, or make it available over a network where it could be used by multiple users/devices at the same time. ICGMedia are not responsible for any costs charged by any Internet provider in connection with such installation or download of digital editions. To ensure the full and stable functionality of the branded App, you must install the latest version of the App. ICGMedia are not required to maintain or ensure compatibility of the Apps with older versions of operating systems or devices. ICGMedia does not guarantee that digital edition of the magazine will be available for more than one year after the date on which it is first made available. Accordingly, you may not be able to re-download digital editions that you have purchased after one year from the date on which it was first made available. This may be reviewed on a case by case basis by contacting [email protected]


Lost or damaged issue claims must be made within 4 months of original publication date for NZ subscribers, 6 months for international subscribers. You may make 3 claims per subscription term. In lieu of resending missed issues, subscription extensions will be made for all claims.

Our Cancellations

Please note your subscription is non-refundable, although exceptions can sometimes be made on a case-by-case basis.


Subscription prizes are available to the Payer of the subcription, the payer must have an address in New Zealand to qualify for entry to the competition. Digital only subscriptions are not eligible for the prize offer. Competitions are open to NZ print and NZ Full Access subscriptions only. Prize is only open for New Zealand delivery. Offer is open to both new and renewing subscribers. The Publisher is neither responsible nor liable for any gift damaged in transit during the delivery. Prize is not redeemable for cash and cannot be swapped. Employees and families of the publisher and prize sponsors are ineligible for entry. The publisher reserves the right to substitute the prize with another product of equal value.

Privacy Policy

ICGMedia (Formerly Tangible Media) is a brand of ICG.

As a subscriber to an ICGMedia magazine or user of the ICGMedia website we collect personal information about you. By registering your details on our website, you consent to ICGMedia maintaining, recording, holding and using personal data we collect about you. From time to time ICGMedia will send you offers which we feel are of particular interest to you. If you would prefer not to receive emails from ICGMedia there is an unsubscribe link on all our newsletters, or call us on: 09 360 5700 any time between 9am to 4pm, Monday to Friday.

ICGMedia does not, and will not, sell or supply data about you or any of our subscribers to organisations outside of the ICG companies and brands and our 3rd party data processors and platform providers.

Website use information

The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are used for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies also help us to customize the website for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies and the data that they collect may be connected to you using that information. Aggregate cookie and tracking information may be shared with third parties.

Where you agree to allow the app to access your location on a mobile device, we may use that information to show you properties around you and give you more relevant search results. Your location information is used only by the app in real time and is not stored by us.


ICG’s privacy policyIf you have any questions relating to privacy matters please contact us by emailing: [email protected]



The following are our Industry Standard delivery times:

  1. For bi-monthly publications (6 issues a year) please allow up to 6 weeks for your first delivery.
  2. For Quarterly publications (4 issues a year) please allow up to 8 weeks for your first delivery.
  3. For international delivery please allow an extra 1–2 weeks for your first delivery.


If you have a query please either email us at [email protected] or call us on 0800 782 347

Data Protection

ICGMedia is fully committed to the Privacy Act 1993, and is dedicated to the privacy of your information.